Privacy Policy

Introduction

This Privacy Policy explains how sultrcondi ("we", "our", "us") collects, uses, discloses, and safeguards your personal information when you visit our website, enquire about our services, or enrol in our educational programmes. We are committed to protecting your privacy and handling your data transparently.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy periodically, and the latest version will always be available on this page with the effective date noted.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

• Complete enquiry or enrolment forms
• Subscribe to our newsletter or updates
• Communicate with us via email or other channels
• Participate in surveys or feedback requests
• Register for events or workshops

This information may include your name, email address, postal address, course preferences, age range (for appropriate programme placement), and any other details you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We process your personal information for the following purposes:

• Responding to enquiries and providing requested information
• Processing enrolments and managing course participation
• Sending administrative communications about your bookings
• Improving our website functionality and user experience
• Analysing usage patterns to enhance our services
• Complying with legal obligations and protecting our rights

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

• Contractual necessity: Processing required to fulfil our agreement to provide educational services
• Legitimate interests: Processing necessary for our legitimate business purposes, such as improving services and responding to enquiries
• Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications
• Legal obligation: Processing required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

• With service providers who assist our operations under confidentiality agreements
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or acquisition

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry data is typically retained for two years following last contact. Enrolment records are retained for six years after course completion.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Children's Privacy

We provide educational services to young people. For participants under 16, we require parental or guardian consent before collecting personal information. Parents and guardians may review, update, or request deletion of their child's information by contacting us.

Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact:

Data Protection Enquiries
sultrcondi
47 Portland Street
Manchester, M1 3LF
United Kingdom

Email: [email protected]

Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Last updated: August 2024